Currently we provide 4 distinct user roles. You can use these roles to control your user's access to the system. You can also create custom roles to fit your needs.

  1. Admin - This role has access to all features of the system. This role is intended for the system administrator.
  2. User - This role has access to Submit, Dispatch (limited access), Communications (limited access), Operations (limited access), and Home.
  3. Dispatch - This role mirrors the user role but has full Dispatch capabilities and limited access to Activity Log.
  4. Supervisor - This role mirrors the user role but has full access to Activity Log, Reporting, and Pulse.
  5. Read only - This role allows read only access to the activity log and reporting.

Incident Submission:

Permission / Action Read Only User Dispatcher Supervisor Admin
Access Incident Submission Module ⛔️ ✅ ✅ ✅ ✅
Can submit Individual Incidents ⛔️ ✅ ✅ ✅ ✅
Can submit Daily Log / Bulk Incidents ⛔️ ✅ ✅ ✅ ✅
Can submit Operational Forms ⛔️ ✅ ✅ ✅ ✅
Edit their own Incidents Submissions ⛔️ ✅ ✅ ✅ ✅
Edit all Incident Submissions ⛔️ ⛔️ ✅ ✅ ✅
Show, Hide, Configure Categories on Submit Page ⛔️ ⛔️ ⛔️ ⛔️ ✅
Show, Hide, Configure Categories on Daily Log / Bulk Page ⛔️ ⛔️ ⛔️ ⛔️ ✅
Pin Operational Forms to the Submit Page ⛔️ ⛔️ ⛔️ ⛔️ ✅
Submit Supervisor Reviews ⛔️ ⛔️ ⛔️ ✅ ✅
Request Supervisor Reviews ⛔️ ✅ ✅ ✅ ✅

Activity Log:

Permission / Action Read Only User Dispatcher Supervisor Admin
Access Activity Log Module ✅ ⛔️ ✅ ✅ ✅
Can Review, Search, and Filter Incidents ✅ ⛔️ ✅ ✅ ✅
Can Generate and Send Individual Incident Reports ✅ ⛔️ ✅ ✅ ✅
Can Generate and Send Comprehensive Reports ✅ ⛔️ ✅ ✅ ✅
Can Archive Incidents ⛔️ ⛔️ ✅ ✅ ✅
Can Edit Incident Meta-data in the Activity Log ⛔️ ⛔️ ✅ ✅ ✅

Reporting:

Permission / Action Read Only User Dispatcher Supervisor Admin
Access the Reporting Module ✅ ⛔️ ⛔️ ✅ ✅
Can Generate and Send Comprehensive Incident Reports ✅ ⛔️ ⛔️ ✅ ✅
Can Download individual Graphs and Charts ✅ ⛔️ ⛔️ ✅ ✅
Can build Saved Reports ⛔️ ⛔️ ⛔️ ✅ ✅
Can Add Recipients and Automations to Saved Reports ⛔️ ⛔️ ⛔️ ✅ ✅
Can Generate and Send Operational Form Reports ✅ ⛔️ ⛔️ ✅ ✅

Dispatch:

Permission / Action Read Only User Dispatcher Supervisor Admin
Access the Dispatch Module ⛔️ ✅ ✅ ✅ ✅
Can Generate and Dispatch Calls ⛔️ ⛔️ ✅ ✅ ✅
Can View the Dispatch Queue ⛔️ ✅ ✅ ✅ ✅
Can Modify and Edit Open Calls ⛔️ ✅ ✅ ✅ ✅
Can place Units and Locations In/Out of Service ⛔️ ⛔️ ✅ ✅ ✅
Can Generate Dispatch Automations ⛔️ ⛔️ ✅ ✅ ✅